Delivery and Ordering
All silicone hoses and accessories from JS Performance are delivered for a flat rate of £6 to any UK mainland address by FedEx. For customers within Europe, delivery is charged at a flat rate of £16 and is calculated automatically when adding your address into our shopping basket. Those outside Europe will be charged a flat rate of £30 for delivery and this is added automatically before confirming your order. If you require the despatch of your order to an address other than the billing address, simply specify this in our shopping basket. There is an option in the centre column of our checkout process and you will be offered the opportunity to select and enter the alternative delivery details.
All orders received Monday to Friday are usually despatched within 24 to 48 hours, assuming hose stock is available. In the case of special order products designed to individual customer specifications, a delay of up to 2 weeks may apply to allow for production of the item. Please bear in mind that some silicone hoses and silicone hose kits are manufactured to order and generally take 3 to 4 working days to fabricate by hand. Our reputation has been built on an uncompromising commitment to ensuring the best possible standards, so please bear with us. We will notify you by email as soon as your order is depatched and delivery is generally prompt.
The length of time an order takes to reach its intended destination will depend on the location. UK mainland orders will typically arrive within 3 to 5 days, but deliveries to countries within Europe and further afield may take upto 14 days. The majority of our deliveries will arrive between 8am and 5.30pm from Monday to Friday. We request that an appropriate person is available to receive and sign for the delivery. All orders are despatched with tracking and require a signature on delivery.
In the unlikely event that the package does not reach you, please contact us and we will be happy to assist in sending a replacement while our investigations into the whereabouts of your parcel continue. Packages sent by private courier are traceable and are very rarely lost. You will be sent tracking information as soon as your order has been despatched. For more information about delivery or for any enquiries about an order you have already placed, please contact us and we will be happy to help.
Online Ordering
When placing an order, you will be asked to register and provide your personal or company details. All prices are quoted in UK Sterling and the price you see is the price you pay. There are no hidden charges. Our checkout process is quick and easy and will only take a few minutes. We take all reasonable care to make our site secure and your details are entered on a secure area of the payment providers website. No card or payment details are stored by JS Performance at any time. We accept all major cards including Visa, Mastercard, Switch, American Express, Solo and Maestro. If you prefer the security of PayPal, this option is also available in our shopping basket.
Payments on our online shop, whether paying by debit card, credit card or PayPal account, are processed by either PayPal or SagePay. PayPal stores and safeguards your card and bank details, enabling you to pay online without storing your sensitive financial information in our website or shopping basket. You speed through checkout in just a few clicks, PayPal takes the payment from your card or bank directly, or through your PayPal account and your payment details are never shared on the internet. Payments through SagePay are taken on their secure checkout and no payment details are ever taken or stored on this website.
